We provide roadside assistance service and our customers call in with a car wreckage problem, base on client/drive input our call center agent can determine the fail and send the aproppiate technician/mechanic.|||There are 'A.I.' systems that can do that. Whether one exists for your specific purpose, I don't know.
If you have actual people manning the phones, you may be able to do that by setting up a spreadsheet with the appropriate info and hyperlinks your agents access while on the phone.
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