Can companies record your telephone calls without your knowledge?

I am in dispute with a finance company over a faulty car, they mentioned that they listened back to our conversation....i have since requested copies of all telephone conversations held between myself and them. They did not mention that they were recording the calls are they supposed to?|||Companies do this all the time.


With my bank, I remember in the fine print of what I was signing that conversations can all be recorded. Look back through your loan statements..|||Yes they can. And the info is easy to hide and utilize to their benefit.


Companies frequently use recordings for customer satisfaction quality as well as training of employees and in some cases as protection of untruths made by clients. So it is reasonable for recordings of conversations to be recorded. Some companies will state that the recordings are made and some don't. There are varying laws which govern the use and misuse of telephone conversations. Then also there are savy technicians who can hear anything within range of their own phone sytems as well as cell transmissions in their local areas. A lot of enthusiasts claim that if it on the open airways (Cell Phones, Law tramsmissions, plane,trains, even transmission from other states) it is fair game for them to hear if they have the proper equipment. It is not very hard or expensive to attain (or make) such equipment and very inexpensve to own and operate|||Calls may be recorded for quality control, staff training or security purposes. :)





The laws are obviously different (although similar I think) depending on whether you're in America or the UK but these sites have both and are quite enlightening I think.





Hope you find them useful.|||they can only record calls you make to them, but they have to state this.it is usually in the small print|||Yes scary enough they do it all the time. They even do it for texting conversations