What are the chances of getting a refund for a newly purchased new car which goes wrong on it's first journey?

I collected a new Fiat Panda 1.1 Active Eco from the dealer and within 8 miles of of it's first journey it overheated! The water pump had gone.


The dealer will repair it but what are the chances of getting a refund since it was just newly purchased and on its first journey?


My view of Fiat is now very low and especially from their dealing with this. Their Customer Service reply to my telephone call about it was, in effect, just "hard luck".|||You have a manufacturers warrarnty for this purpose.





Enjoy your new car.|||The manufacturer / dealer will inform you of their right to repair under warranty; have they offered you any compensation as a goodwill gesture?; tank of petrol, free service. Unfortunately things do go wrong with cars, which is why they come with a warranty.





If the same thing happens again, you may be able to claim that it's 'unfit for purpose', if it's on finance, you don't own the car and can try writing to the finance co. to see if they can offer assistance; they are obliged to look into the issue on your behalf.





If it's persistent, contact the SMM%26amp; T; the Society of Motor Manufacturers and Traders.|||Put in writing to the dealer that you are rejecting the car formerly and expect your money back. They are still allowed to deduct a little for it now being used, despite the few miles, so it might not be a good idea and they might refuse and you will then have a fight on your hands.


I can understand your feelings toward the car but in fact this will always happen to a few people from time to time and it is bad luck you got an early hour failure. As long as the dealer is prepared to fix it then you have little argument really.|||contact the dealer tell the you want your refund. check your purchase note it should say you can return the car with in 14-days there should be no probz ....but if they are giveing you the run around then contact consumer rights with your local advise centre .. they will take it from there and you should get some results.|||Go to the papers with your story, that'll get it mended a replacement or your money back. Dealerships don't like bad feedback neither do Fiat.





Hope this helps and have a good week Hun :-)|||Fiat = "fix it again Tony"|||0% chance. You're an owner.